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Don't see the answer to your question here? Drop us an email and we'll be happy to help. We want you to be confident about your choice to join our Zone Family.
Support@ZoneConditioning.com
Support@ZoneConditioning.com
BOOKING CLASSES
Year-in-Full Members have booking priority and may book classes any time in the period paid for.
Monthly members can book classes one month in advance for the current paid-for period. Each month becomes available for booking on the day of the month that the members payment is drafted.
Monthly members can book classes one month in advance for the current paid-for period. Each month becomes available for booking on the day of the month that the members payment is drafted.
CLASS CANCELATION & WAITLIST POLICY
1. Zone Conditioning has a 2-hour cancelation policy in effect as of March 1, 2017. If you cancel within 2 hours of class time or do not show for your class, you will be automatically charged a cancelation fee of $5.
2. Participants that have paid for classes "by the class" have up to 2 hours prior to class time to cancel and get your class credited back to your account. If you cancel less than 2 hours before class you will be charged a class fee.
3. Classes with 2 or less participants 2 hours prior to class will be canceled.
4. If you are registered for back-to-back classes (multiple classes in one day) that are waitlisted you will be removed from the second class. If there is an open space at class time you are welcome to stay for the second class at class time.
5. Members may reserve 1 Spin class per day, unlimited days per week. If at class time you would like to stay for a second class you are welcome to do so if there is an open spot in that class.
6. If you are scheduled for a SPIN class but are not in class 5 minutes before class begins we reserve the right to give your bike to someone on stand-by.
2. Participants that have paid for classes "by the class" have up to 2 hours prior to class time to cancel and get your class credited back to your account. If you cancel less than 2 hours before class you will be charged a class fee.
3. Classes with 2 or less participants 2 hours prior to class will be canceled.
4. If you are registered for back-to-back classes (multiple classes in one day) that are waitlisted you will be removed from the second class. If there is an open space at class time you are welcome to stay for the second class at class time.
5. Members may reserve 1 Spin class per day, unlimited days per week. If at class time you would like to stay for a second class you are welcome to do so if there is an open spot in that class.
6. If you are scheduled for a SPIN class but are not in class 5 minutes before class begins we reserve the right to give your bike to someone on stand-by.
"easy MEMBERSHIP" CANCELATION POLICY - Memberships started after 7/1/19
Termination policy: Zone Conditioning requires 30-day notification to stop automatic debiting on all memberships past the first 30-day period. Client must fill out the termination form and return the form to support@zoneconditioning.com The next regularly scheduled payment falling within 30 days after written notification is submitted will be processed in full. Memberships auto-renew monthly until termination notice is received.
MEMBERSHIP HOLD POLICY - Memberships started prior to 7/1/19
The following hole policy is for memberships prior to July 1, 2019.
We will suspend, or hold, your membership up to 2 months due to a medical leave of absence with a written notice from your doctor. We do not hold for vacations or non-use of membership for any reason other than medical purposes. To have your membership put on medical hold please fill out the "Hold Form" at Zone. Emails, text messages, Facebook messages or phone calls will not be accepted. Please visit the front desk during our regular class hours and fill out the form. Hold will be placed for the pre-determined amount of time as per the form (and doctors suggestion) and will resume payments automatically when the hold time is finished. Placing your membership on hold will lengthen the period of your 12 month agreement.
We will suspend, or hold, your membership up to 2 months due to a medical leave of absence with a written notice from your doctor. We do not hold for vacations or non-use of membership for any reason other than medical purposes. To have your membership put on medical hold please fill out the "Hold Form" at Zone. Emails, text messages, Facebook messages or phone calls will not be accepted. Please visit the front desk during our regular class hours and fill out the form. Hold will be placed for the pre-determined amount of time as per the form (and doctors suggestion) and will resume payments automatically when the hold time is finished. Placing your membership on hold will lengthen the period of your 12 month agreement.
MEMBERSHIP CANCELATION POLICY - Memberships started prior to 7/1/19
The following termination process is for memberships prior to July 1, 2019.
Membership terminations will not be accepted via email, Facebook message, phone call or text. Please visit the front desk at Zone during our regular class hours to fill out the termination form. No other form of notice will be accepted.
Termination policy: Zone Conditioning requires 30 day notification to stop automatic debiting and a fee of $99 for early cancelation. Client must fill out the early termination request at Zone Conditioning and pay $99 cancelation fee at the time of cancelation request. The next regularly scheduled payment falling within 30 days after written notification is submitted will be processed in full. Any services left unused will expire. Memberships auto-renew. After 1 year of membership the $99 termination fee does not apply, however, we do still require 30 day cancelation notice on ALL memberships.
Membership terminations will not be accepted via email, Facebook message, phone call or text. Please visit the front desk at Zone during our regular class hours to fill out the termination form. No other form of notice will be accepted.
Termination policy: Zone Conditioning requires 30 day notification to stop automatic debiting and a fee of $99 for early cancelation. Client must fill out the early termination request at Zone Conditioning and pay $99 cancelation fee at the time of cancelation request. The next regularly scheduled payment falling within 30 days after written notification is submitted will be processed in full. Any services left unused will expire. Memberships auto-renew. After 1 year of membership the $99 termination fee does not apply, however, we do still require 30 day cancelation notice on ALL memberships.